Personal information
The personal information submitted to us at the time of purchase will be treated in concordance with the Personal Data Act (PUL 1998:204). The information will not be used for any other purpose than to expedite your order.
We will comply with the General Data Protection Regulation (GDPR) when it becomes enforceable on May 25, 2018.
Shipping and returns
Orders over 200 euro are sent free of shipping costs. We deliver your goods securely packed in a padded envelope as a letter or as a package if your order is bulky.
If your regret your purchase, you can always return unopened products within fourteen days.
We stand by our commitment to your satisfaction with our products and services. If you do experience an issue, please accept our apology in advance for any inconvenience - you can rest assured that we will work hard to make things right. Our Return & Refund Policy is below:
If for any reason you are unhappy with a product you purchased, you can return it to us for a refund.Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. Please note that we do not offer replacements or store credits.
Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by Customs unless the order is returned back to our warehouse in undamaged and resalable condition. In that event, refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.
Satisfied customers are our priority.
Delivery
We deliver products that are in stock within 5–7 days after payment is received.
If any of the products are out of stock, we will contact you by telephone or e-mail to confirm when the products can be delivered.International Shipping Options
We work hard to get great shipping rates from our couriers so we can pass the savings on to you. Shipping costs for international packages are based on the weight and size of your order. Simply place items in your cart, select your country and click on “calculate” to see your options. You’ll be given all shipping options and exact costs during the checkout process, after you have selected the delivery address for your order. Delivery time frames are estimates only and do not take into account weekends, holidays, or processing and packing (please allow 12–24 hours for packing). Please allow your order time to pass through customs procedures; an international order will not be considered ‘lost’ until 60 days from the date of shipment. We are unable to process claims until the 60 day period has passed. Please note: Before you make a purchase, please be aware of the personal purchase limit set by your country. If your order exceeds this limit, you will need to arrange for a broker to clear your package through customs.
Although delivery estimates may vary depending on your country, basic information on your options is below:
DHL Global
Estimated delivery in [8–20] business days
No tracking
* An international order will not be considered ‘lost’ until 60 days from the date of shipment. We are unable to process claims until the 60 day period has passed (See FAQ under “Package loss”).
DHL Priority [ If available ]
Estimated delivery in [5–15] business daysNo tracking
* An international order will not be considered ‘lost’ until 60 days from the date of shipment. We are unable to process claims until the 60 day period has passed (See FAQ under “Package loss”).