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Personal information

The personal information submitted to us at the time of purchase will be treated in concordance with the Personal Data Act (PUL 1998:204). The information will not be used for any other purpose than to expedite your order.

Shipping and returns

Orders over 200 euro are sent free of shipping costs. We deliver your goods securely packed in a padded envelope as a letter or as a package if your order is bulky.

If your regret your purchase, you can always return unopened products within fourteen days.

Though unlikely, if you find the products are not right for you after opening and using the products, please contact us by telephone or by e-mail. We will find a solution together. Satisfied customers are our priority.

Delivery

We deliver products that are in stock within 5-7 days after payment is received.

If any of the products are out of stock, we will contact you by telephone or e-mail to confirm when the products can be delivered.

International Shipping Options

We work hard to get great shipping rates from our couriers so we can pass the savings on to you. Shipping costs for international packages are based on the weight and size of your order. Simply place items in your cart, select your country and click on “calculate” to see your options. You’ll be given all shipping options and exact costs during the checkout process, after you have selected the delivery address for your order. Delivery time frames are estimates only and do not take into account weekends, holidays, or processing and packing (please allow 12-24 hours for packing). Please allow your order time to pass through customs procedures; an international order will not be considered ‘lost’ until 60 days from the date of shipment. We are unable to process claims until the 60 day period has passed. Please note: Before you make a purchase, please be aware of the personal purchase limit set by your country. If your order exceeds this limit, you will need to arrange for a broker to clear your package through customs.

Although delivery estimates may vary depending on your country, basic information on your options is below:


DHL Global
Estimated delivery in [8-20] business days
No tracking
* An international order will not be considered ‘lost’ until 60 days from the date of shipment. We are unable to process claims until the 60 day period has passed (See FAQ under “Package loss”).


DHL Priority [ If available ]
Estimated delivery in [5-15] business days
No tracking
* An international order will not be considered ‘lost’ until 60 days from the date of shipment. We are unable to process claims until the 60 day period has passed (See FAQ under “Package loss”)

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